Terms of Service

BeyondWork - Terms of Service

Last updated: 15 October 2026 · Version 1.0

These Terms of Service ("Terms") are a binding agreement between Beyondwork Ventures Private Limited, a company incorporated under the Companies Act, 2013 (CIN U82300KA2025PTC206302), with its registered office at Room No. 2, Sai Ranjitha Building, Opp. FCI Main Gate, Kadugodi Main Road, Channasandra, Bengaluru, Karnataka 560067, India ("BeyondWork", "we", "us"), and the business or organisation that signs up for BeyondWork ERP ("Customer", "you").

By creating a workspace, signing an order form, or using the Platform, you agree to these Terms. If you accept on behalf of an organisation, you confirm that you are authorised to bind it. If you do not agree, do not use the Platform.

1. Definitions

• "Platform" means BeyondWork ERP, our cloud business software, including its web application at www.beyondwork.co.in and workspace sub-domains, connected custom domains, mobile applications, APIs and related documentation.

• "Workspace" means the Customer's separate instance of the Platform.

• "Users" means people the Customer authorises to use its Workspace, such as employees and contractors.

• "Customer Data" means all data, including personal data, that the Customer or its Users submit to, store in, or connect to the Platform.

• "Order" means the plan, sign-up or order form under which the Customer subscribes, including the modules, User count, hosting option, term and fees.

• "Third-Party Services" means services not provided by us that the Customer chooses to connect, such as Google, Meta (Facebook, Instagram, WhatsApp), LinkedIn, Razorpay and SMS or email providers.

2. The Platform

2.1 Subject to these Terms and payment of fees, we grant the Customer a non-exclusive, non-transferable right, during the subscription term, to let its Users access and use the Platform for the Customer's internal business purposes.

2.2 The Platform includes modules such as finance and accounting, sales and CRM, HR and expenses, projects and tasks, inventory and warehouses, marketing, communication and documents. The modules available depend on the Customer's Order and settings.

2.3 We may improve, change or add features. We will not materially reduce the core functionality of a module the Customer has paid for during a paid term. If we retire a feature, we will give reasonable notice and help the Customer export related data.

2.4 Some features are marked beta, preview or early access. They are provided as-is, may change or be withdrawn, and are excluded from any service commitments.

3. Accounts and Users

3.1 The Customer must provide accurate organisation details and keep them up to date. The Customer appoints an account owner who controls the Workspace settings, modules and Users.

3.2 Users must be at least 18 years old. Each User needs their own login; logins must not be shared.

3.3 The Customer is responsible for its Users' actions, for keeping credentials secure, for the roles and permissions it assigns, and for promptly removing Users who should no longer have access. Tell us immediately at legal@beyondwork.co.in if you suspect unauthorised access.

4. Fees, taxes and payment

4.1 Fees are as set out in the Order or the pricing published at the time of purchase. Unless the Order says otherwise, fees are billed in advance for each billing period (monthly or annual) and are payable within 15 days of invoice.

4.2 Fees are exclusive of GST and other applicable taxes, which the Customer will pay in addition. If the Customer deducts tax at source, it will deposit the tax on time and provide the TDS certificate.

4.3 Fees are non-refundable, except where these Terms expressly provide a refund or the law requires one.

4.4 If an amount is overdue by more than 15 days, we may, after 7 days' written notice, suspend the Workspace until payment is received. Suspension does not delete Customer Data.

4.5 We may change fees for a renewal term by giving at least 30 days' notice before the renewal. Changes do not apply to the current paid term.

4.6 Usage-based charges, such as WhatsApp conversation fees, SMS, AI usage or additional storage, are billed as stated in the Order or in the Platform. Charges imposed by Third-Party Services directly on the Customer's own accounts are paid by the Customer to those providers.

5. Customer Data

5.1 Ownership. The Customer owns its Customer Data. We claim no ownership of it.

5.2 Our use. The Customer grants us a limited licence to host, copy, process, transmit and display Customer Data only to provide, secure and support the Platform for the Customer, to prevent or address technical or security problems, and as required by law. We do not sell Customer Data, use it for advertising, or use it to train artificial-intelligence models.

5.3 Data protection. For personal data within Customer Data, the Customer is the Data Fiduciary and BeyondWork is its Data Processor under the Digital Personal Data Protection Act, 2023. The Data Processing Addendum in Schedule A forms part of these Terms.

5.4 Customer responsibilities. The Customer is responsible for the accuracy, quality and legality of Customer Data, and for having a lawful basis, including any required notices and consents, for the personal data it puts on the Platform or processes through it, such as sending messages to its clients or vendors.

5.5 Hosting. Customer Data is hosted in India. Where the Platform offers a choice of hosting option, the Customer's selection in its Order applies.

5.6 Export. During the term, the Customer can export its data using the export features of the Platform. After termination, the export window in clause 13.4 applies.

6. Acceptable use

The Customer and its Users must not:

1. use the Platform in breach of any law, including laws on data protection, taxation, consumer protection, anti-spam and telecommunications;

2. send unsolicited bulk messages, or messages to people who have not agreed to receive them, by email, SMS or WhatsApp;

3. upload content that is unlawful, infringing, defamatory, obscene, harmful to children, or that contains malware;

4. try to access another customer's Workspace or data, probe or bypass security, or interfere with the Platform's operation;

5. reverse-engineer, copy, resell, sub-license or build a competing product from the Platform, except as the law expressly allows;

6. use automated means to access the Platform beyond the APIs and limits we publish;

7. use the Platform to store sensitive personal data (such as health or biometric data) without a lawful basis and a genuine business need, or personal data of children without verifiable parental consent.

We may remove content or suspend access that breaches this clause, as described in clause 12.

7. Third-Party Services

7.1 The Customer may connect Third-Party Services, for example Google (sign-in, Gmail, Drive, Calendar), Meta (Facebook Pages, Instagram, WhatsApp Business Platform), LinkedIn, Razorpay, and email-sending domains. Each connection is optional and is made by the Customer or its Users.

7.2 The Customer's use of a Third-Party Service is governed by that provider's terms, which the Customer must follow, including the WhatsApp Business Messaging Policy and Commerce Policy, the Meta Platform Terms, and Google's terms. The Customer is responsible for the accounts, phone numbers, message templates, domains and DNS records it controls.

7.3 When a Third-Party Service is connected, the Customer authorises us to exchange Customer Data with it as needed for the connected feature. We are not responsible for the availability, security or acts of Third-Party Services, or for changes they make that affect the integration, but we will make reasonable efforts to keep supported integrations working.

8. AI features

8.1 The Platform includes optional features that use artificial intelligence, for example to draft messages, summarise records, read data from documents, or create images.

8.2 AI output can be inaccurate or incomplete. The Customer is responsible for reviewing output before relying on it or sending it to others. AI output is not legal, tax or financial advice.

8.3 Content the Customer submits to AI features is processed by our AI providers only to produce the output and is not used to train their models. As between the parties, the Customer owns the output generated for it, to the extent permitted by law.

9. Tax and compliance features

The Platform helps the Customer calculate GST, TDS and TCS, generate invoices and keep books. These are tools: the Customer remains responsible for the accuracy of the data it enters, the tax rates and categories it selects, its statutory filings and payments, and its compliance with tax law. Features that the Platform does not offer, such as filing returns with a government portal, are not part of the service unless an Order says so.

10. Availability, support and security

10.1 We aim to keep the Platform available 24 hours a day, 7 days a week, except for planned maintenance (announced in advance where practical and scheduled outside Indian business hours where possible) and events outside our reasonable control. Any specific uptime commitment and service credits apply only if stated in the Order.

10.2 Support is available through in-app support tickets and by email during Indian business hours (Monday to Saturday, 10:00 AM to 7:00 PM IST, excluding public holidays).

10.3 We maintain reasonable security practices and procedures to protect Customer Data, as described in our Privacy Policy and Schedule A.

11. Intellectual property

11.1 We and our licensors own all rights in the Platform, including software, design, documentation and trademarks. Except for the rights granted in these Terms, no rights are transferred to the Customer.

11.2 If the Customer gives us suggestions or feedback, we may use it without restriction or payment, but we will not identify the Customer publicly as its source without permission.

11.3 The Customer allows us to show its name and logo in our customer lists, unless it asks us in writing not to.

12. Suspension

We may suspend access to all or part of the Platform if (a) a payment is overdue as set out in clause 4.4, (b) the Customer or a User materially breaches clause 6, (c) suspension is needed to prevent a security threat or harm to the Platform or others, or (d) the law or an authority requires it. We will give advance notice where reasonably possible, limit the suspension to what is necessary, and restore access once the cause is resolved.

13. Term and termination

13.1 These Terms apply from the date the Customer first uses the Platform until all subscriptions end. Each subscription renews automatically for the same period unless either party gives notice of non-renewal at least 30 days before the end of the current term, or the Customer cancels in the Platform before renewal.

13.2 Either party may terminate by written notice if the other materially breaches these Terms and does not cure the breach within 30 days of notice, or becomes insolvent or enters liquidation.

13.3 If the Customer terminates for our uncured material breach, we will refund prepaid fees for the unused part of the term.

13.4 After termination or expiry, the Customer may export its Customer Data for 30 days, during which the Workspace is read-only. After that, we delete Customer Data as described in Schedule A, except where the law requires us to retain it.

13.5 Clauses 4 (for amounts due), 5.1, 11, 13.4, 14, 15, 16, 17 and 18 survive termination.

14. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known to it, is independently developed, or must be disclosed by law (with prompt notice to the other party where lawful).

15. Warranties and disclaimers

15.1 We warrant that we will provide the Platform with reasonable skill and care, and that it will perform materially as described in our documentation. If it does not, the Customer's remedy is for us to correct the problem or, if we cannot within a reasonable time, for the Customer to terminate the affected subscription and receive a refund of prepaid fees for the unused term.

15.2 Except as stated in these Terms, and to the extent permitted by law, the Platform is provided "as is" and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free.

16. Limitation of liability

16.1 Neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings, even if advised of the possibility.

16.2 Each party's total liability arising out of or relating to these Terms is limited to the fees paid and payable by the Customer to us in the 12 months before the event giving rise to the claim.

16.3 These limits do not apply to the Customer's obligation to pay fees, a party's breach of clause 14, a party's indemnity obligations under clause 17, or liability that cannot be limited by law, including liability for fraud.

17. Indemnities

17.1 We will defend the Customer against third-party claims that the Platform, as provided by us, infringes that third party's intellectual-property rights in India, and pay amounts finally awarded or agreed in settlement. This does not apply to claims caused by Customer Data, Third-Party Services, or use of the Platform in breach of these Terms.

17.2 The Customer will defend us against third-party claims arising from Customer Data, its use of Third-Party Services, or its or its Users' breach of clause 6 or of applicable law, and pay amounts finally awarded or agreed in settlement.

17.3 The party seeking indemnity must notify the other promptly, give it control of the defence and settlement, and provide reasonable help at the other party's cost.

18. Governing law and disputes

18.1 These Terms are governed by the laws of India.

18.2 The parties will first try to resolve any dispute through good-faith discussion between senior representatives for 30 days. If it is not resolved, it will be referred to arbitration by a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Bengaluru, and the language is English.

18.3 Subject to clause 18.2, the courts at Bengaluru, Karnataka have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court.

19. General

19.1 Changes to these Terms. We may update these Terms. We will post the new version with a new "Last updated" date and notify account owners of material changes by email or in the Platform at least 30 days before they take effect. Changes do not apply to a current paid term unless the Customer agrees or the change is required by law. Continued use after the effective date means acceptance.

19.2 Order of precedence. If there is a conflict, a signed Order prevails over these Terms, and these Terms prevail over other documentation.

19.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, or failures of public networks or major cloud providers, but this does not excuse payment obligations.

19.4 Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all of its relevant business, with notice.

19.5 Notices. Notices to us must be sent to legal@beyondwork.co.in. Notices to the Customer may be sent to the account owner's email address or shown in the Platform.

19.6 Independent parties; no third-party beneficiaries. The parties are independent contractors. These Terms create no rights for anyone else.

19.7 Severability and waiver. If any provision is held unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it.

19.8 Entire agreement. These Terms, Schedule A, the Order and the Privacy Policy are the entire agreement on their subject matter and replace earlier discussions.

19.9 Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.

20. Contact and grievances

Questions about these Terms: legal@beyondwork.co.in. Grievance Officer: Dharshan S, Director, Beyondwork Ventures Private Limited, legal@beyondwork.co.in, Room No. 2, Sai Ranjitha Building, Opp. FCI Main Gate, Kadugodi Main Road, Channasandra, Bengaluru, Karnataka 560067, India. We acknowledge grievances within 24 hours and resolve them within 15 days.

Schedule A — Data Processing Addendum

This Addendum applies where BeyondWork processes personal data within Customer Data on the Customer's behalf. Terms not defined here have the meaning given in the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 ("DPDP Act").

A1. Roles. The Customer is the Data Fiduciary and BeyondWork is the Data Processor. The Customer is responsible for giving notice to, and obtaining any consent from, the Data Principals whose personal data it puts on the Platform.

A2. Instructions. BeyondWork processes Customer personal data only to provide the Platform in line with these Terms, the Customer's configuration and Users' actions in the Platform, and the Customer's other documented, lawful instructions. BeyondWork will tell the Customer if it believes an instruction breaks the law.

A3. Nature and purpose. Hosting, storage, retrieval, organisation, transmission (for example sending emails or WhatsApp messages the Customer triggers), display, backup and deletion, for the purpose of providing the Platform.

A4. Categories. Data Principals: the Customer's Users, clients, leads, vendors, employees and other contacts. Personal data: identity and contact details, professional details, tax identifiers (PAN, GSTIN), bank details, transaction and invoice data, expense and reimbursement data, communications, calendar data, documents and images, and any other data the Customer chooses to store.

A5. Confidentiality. BeyondWork ensures that its personnel who can access Customer personal data are bound by confidentiality obligations and access it only as needed.

A6. Security. BeyondWork maintains reasonable security safeguards, including encryption in transit and at rest, access controls, logical separation of each Customer's data, logging and monitoring, backups, and regular security review.

A7. Sub-processors. The Customer authorises BeyondWork to engage the sub-processors listed in section 7.1 of the Privacy Policy. BeyondWork binds each sub-processor to data-protection obligations no less protective than this Addendum and remains responsible for them. BeyondWork will give at least 15 days' notice of a new sub-processor; the Customer may object on reasonable data-protection grounds, and if the parties cannot resolve the objection, the Customer may terminate the affected subscription and receive a refund of prepaid fees for the unused term.

A8. Transfers. Customer Data is hosted in India. BeyondWork transfers personal data outside India only as needed for the features the Customer uses, in compliance with the DPDP Act, and never to a country restricted by the Government of India.

A9. Data Principal requests. BeyondWork will promptly pass to the Customer any request it receives from a Data Principal about Customer Data and, taking into account the nature of the processing, help the Customer respond to requests to access, correct, complete, update or erase personal data.

A10. Personal data breach. BeyondWork will notify the Customer without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting Customer personal data, with the information reasonably available, and will help the Customer meet its obligations to inform the Data Protection Board of India and affected Data Principals. BeyondWork will also report cyber-security incidents to CERT-In as required.

A11. Deletion. On termination, and after the export period in clause 13.4 of the Terms, BeyondWork will delete Customer personal data from live systems within 60 days and from backups within 90 days, unless the law requires retention. Logs are kept as required by law. On request, BeyondWork will confirm deletion in writing.

A12. Audit and information. BeyondWork will make available information reasonably needed to show compliance with this Addendum, including answers to reasonable security questionnaires once a year. Any on-site audit requires 30 days' notice, must be at the Customer's cost, during business hours, subject to confidentiality, and limited so as not to compromise other customers' data.

End of document.